Our terms and conditions
- All of our ticket prices include a £1.25 per ticket booking fee.
The Marlowe Friends do not pay a booking fee.
- Schools do not pay a booking fee, if booking in person or over the phone.
- An extra charge of £1 applies if you would also like your tickets posted. The Marlowe Friends do not pay a postage charge.
- Tickets are sold subject to the right of The Marlowe and/or visiting producer to alter or vary the advertised programme due to events or circumstances beyond its control without prior notice and without being obliged to refund monies or exchange tickets.
- In the event of a performance being cancelled, The Marlowe will offer ticket holders alternative performances (subject to availability) up to the seat value on the ticket. Alternatively The Marlowe may issue the ticket holder with a credit voucher for the value of the original tickets to be used at The Marlowe.
- The ticket holder has a right to a seat of a value corresponding to that stated on the ticket and The Marlowe reserves the right to provide alternative seats to those specified on the ticket if necessary at the duty manager’s discretion.
- The Marlowe will not be liable to pay any ticket holder compensation or damages in this event.
- The Marlowe will not make refunds for tickets but at the request of the customer it will endeavour to exchange tickets for another performance of the same production (subject to availability and an administration charge).
- Once tickets are posted to the ticket holder or collected The Marlowe cannot be held liable for any tickets that are lost or stolen.
- The Marlowe from time to time offers promotional discounts or concessions on tickets. Once any ticket is purchased at full price, no discounts or concessions will be made retrospectively.
- The Marlowe reserves the right to refuse admission to venues to ensure the safety of its staff and other customers.
- The Marlowe offers a limited amount of free lap tickets for children under the age of 18 months. When these tickets have sold out the customer will have to pay the price of the lowest priced ticket to admit a child under 18 months.
- Every effort to admit latecomers to venue auditoriums will be made at a suitable break in performance; this may however mean the interval.
- Photography, video and sound recording, smoking and the use of mobile phones, pagers and digital watches in venue auditoriums are strictly prohibited and patrons who break this condition or cause any kind of disturbance may be required to leave immediately.
- Eating and drinking is allowed in venue auditoriums but we request that you respect performers.
- The use of laser pointers or similar devices within venue auditoriums is strictly prohibited and The Marlowe reserves the right of confiscation.
- The Marlowe and its employees are insured against loss, damage or personal injury through their negligence within its premises but shall otherwise not be liable.
- The Marlowe may record or take photographs of performances. However, if it does so, it will inform customers as they arrive for the performance.
(The Marlowe is owned and managed by Canterbury City Council)