Access Scheme Registration

Our Access Scheme is designed to provide equity to disabled audience members and those with access requirements. By signing up and telling us how we can help you with accessibility, you will be able to:

• Book tickets for new shows three days before the general public (on most shows).
• Book a wheelchair space online.
• Book the best seats for Captioned and British Sign Language performances when new shows go on sale – online, by phone or in person.
• Receive discounted tickets for yourself (plus an essential companion if you have the +1 symbol)
• Keep up to date with accessibility and accessible performances at the Marlowe Theatre.

To sign up, register for free with Nimbus Disability.

To ensure that accessible provisions (such as discounted tickets and specific seating) are safeguarded for our access customers and protected from potential misuse, all members of our Access Scheme must first be verified by our partner, Nimbus Disability. This includes those who were previously enrolled on our self-declaration Access Scheme.

However, while specific discounts and priority booking windows are reserved for those verified via Nimbus, other provisions such as wheelchair positions and enhanced performances remain available at the standard ticket price. Our Box Office team is always on hand to advise on the most suitable options for those with seating preferences such as step-free access or proximity to exits. Please be assured that all three levels of the venue are fully accessible by lift, with bars and accessible toilet facilities located on every floor.

Visitors who wish to qualify for any access discounts, priority booking, or other access provisions available at the time of booking must register their requirements with Nimbus.

When you register, Nimbus Disability will handle all your information securely and safely without the Marlowe Theatre ever having cause to see the detail behind why you need accessible adjustments. Please be prepared to provide documentation evidencing your access requirements and photo ID.

There are two ways you can register:

Route 1
You can apply for a free Marlowe Theatre Digital Access Pass (DAP). This will be recognised at the Marlowe Theatre only and will be valid for three years.

Complete your free application for the DAP.

Route 2
You can upgrade to a full Access Card application.

The Access Card costs £15 for three years of membership. The full card provides you with the same benefits as the free registration, as well as:

• Recognised at thousands of venues and events across the UK and beyond without needing to reapply.
• Potential discounts or free companion tickets at other venues across the UK.
• A photo ID with symbols relating to your accessibility needs.
• Access to a closed Facebook Community group

Register a full Access Card for £15 for three years.

The quickest and easiest way to apply is via the website, but Nimbus do have the ability to undertake a phone application for those that require it. You will need to call 0330 808 5108 to book a date and time for a phone application.

If you already have an Access Card with Nimbus Disability, you won’t need to reapply.

Click here to link your Access Card number to your Marlowe Theatre account.

Once your application has been reviewed and approved by Nimbus, you will receive a confirmation email containing your unique ID number. Click here to link your Access Card number to your Marlowe Theatre account. You will be asked to enter your ID number along with your Marlowe Theatre login details to synchronise your records.

Alternatively, you can link your details by visiting our Box Office counter in person or by calling 01227 787787.

Please note, only Access Cards or Marlowe Theatre Digital Access Passes can be linked on this form. If you have a Digital Access Pass for a different organisation, this will not work with our form.

If you are having trouble registering or have any questions about your application, please contact digital-access-pass@nimbusdisability.com and they will be happy to help.

Alternatively, you can find out more in Nimbus’ FAQs.

If you are having trouble linking your registration code to your Marlowe Theatre account, please check your confirmation email from Nimbus to check the registration code is correct and the name matches your Marlowe Theatre account exactly. If you are still having issues, please contact Nimbus at digital-access-pass@nimbusdisability.com, or call 0330 8085 5108 and they will clarify your details. You can also trigger a reminder email with your details.

Once your application has been approved, Nimbus Disability will provide you with a unique registration number via email which you can then use to link your access requirements into our system. To do so, please  complete the account linking form. Alternatively, you can call our helpful Box Office team on 01227 787787.

Once your account is successfully linked, you can book tickets as usual. Any applicable discounts will be automatically applied at checkout. Please ensure your email marketing preferences are set to ‘Yes’ so you are notified as soon as new shows go on sale during your priority booking period.