Our terms and conditions

A charge of £2.50 applies if you would also like your tickets posted. Marlowe members do not pay a postage charge.
Tickets are sold subject to the right of the Marlowe Theatre and/or visiting producer to alter or vary the advertised programme due to events or circumstances beyond its control without prior notice and without being obliged to refund monies or exchange tickets.
In the event of a performance being cancelled, the Marlowe Theatre will offer ticket holders alternative performances (subject to availability) up to the seat value on the ticket. Alternatively the Marlowe Theatre may issue the ticket holder with a credit voucher for the value of the original tickets to be used at the Marlowe Theatre.
The ticket holder has a right to a seat of a value corresponding to that stated on the ticket and the Marlowe Theatre reserves the right to provide alternative seats to those specified on the ticket if necessary at the duty manager’s discretion.
The Marlowe Theatre will not be liable to pay any ticket holder compensation or damages in this event.
The Marlowe Theatre do not offer ticket refunds unless a show is cancelled. However, tickets can be exchanged, at our discretion, for a different performance of the same production, subject to availability and up to five days before the performance. A fee will apply for this service and it is not applicable to one-night performances.
Once tickets are posted to the ticket holder or collected the Marlowe Theatre cannot be held liable for any tickets that are lost or stolen.
Reservations can only be made for bookings of ten or more tickets.
The Marlowe Theatre from time to time offers promotional discounts or concessions on tickets. Once any ticket is purchased at full price, no discounts or concessions will be made retrospectively.
The multi-buy offer is subject to availability and is available on the top 4 prices. The offer applies to tickets purchased in the same transaction and cannot be applied retrospectively or used in conjunction with any other offer. Offer applies to bookings of equal numbers of tickets for each show.
The Marlowe Theatre reserves the right to refuse admission to venues to ensure the safety of its staff and other customers.
The Marlowe Theatre offers a limited amount of free lap tickets for children under the age of 18 months. When these tickets have sold out the customer will have to pay the price of the lowest priced ticket to admit a child under 18 months.
Marlowe Theatre gift vouchers cannot be exchanged for cash once purchased.
Marlowe Theatre gift vouchers are valid for two years from the date of purchase or issue. They can be used for shows and pre-booked meals in the Green Room.
Every effort to admit latecomers to venue auditoriums will be made at a suitable break in performance; this may however mean the interval.
Photography, video and sound recording, smoking and the use of mobile phones, pagers and digital watches in venue auditoriums are strictly prohibited and patrons who break this condition or cause any kind of disturbance may be required to leave immediately.
Eating and drinking is allowed in venue auditoriums but we request that you respect performers.
The use of laser pointers or similar devices within venue auditoriums is strictly prohibited and the Marlowe Theatre reserves the right of confiscation.
The Marlowe Theatre and its employees are insured against loss, damage or personal injury through their negligence within its premises but shall otherwise not be liable.
The Marlowe Theatre may record or take photographs of performances. However, if it does so, it will inform customers as they arrive for the performance.
Tickets purchased or reserved for our shows cannot be resold for commercial gain. The Marlowe Theatre reserves the rights to cancel any tickets that are being sold by third-parties.
By purchasing a membership via the monthly payment option, you are committing to a minimum 12-month membership. If cancelled before the end of the 12 months, you will be liable to repay any discounts you have accrued as part of your membership benefits.