The Marlowe
Access
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Access

The Marlowe is highly accessible with a range of facilities that ensure our building is able to be enjoyed by everyone in our community.

Wheelchair access

A maximum of 12 permanent wheelchair positions available over all three levels in The Theatre and six wheelchair spaces in The Studio.

We have fully accessible toilets on every floor within easy reach of The Theatre and The Studio and we can also accommodate group visits, subject to availability.

The Marlowe Theatre seating plan
Download the seating plan (pdf 0.6mb)

Lift access to every floor

We have convenient lift access to every floor of our theatre.

For your safety, we cannot allow the transfer of wheelchair users into theatre seats.

If you have any additional access needs, including assistance with evacuation, please contact our Box Office.

Infrared hearing support system

We use an infrared system in The Theatre for our hearing-impaired customers. Sennheiser medallions are available for use with a hearing aid; for those who do not wear a hearing aid, Sennheiser headsets are available.

When booking tickets, please ask our Box Office staff for advice on the best seating for these systems. Please collect the medallions/headsets from Box Office (£10 deposit required); our staff will be happy to offer operational advice.

Assistance dogs

Assistance dogs are welcome in the building, The Theatre and The Studio. Let us know in advance if you need a dog-sitter and we will arrange this.

Blue Badge holders, parking & drop-off

If you have a Blue Badge parking permit, there are a number of suitable car parks within easy reach of our theatre.

You can find out more about Blue Badge parking in Canterbury here.

Recent changes to parking & drop off for Blue Badge holders

Canterbury City Council has recently installed bollards on The Friars, on the approach to the theatre, to improve security in the city centre. This means that there is no automatic vehicle access to our theatre for customers, either for dropping off, or for parking in our Blue Badge spaces.

Whilst there is no public parking on our site, we do offer a limited number of parking spaces for customers who are BlueBadge holders and cannot use other local parking provision. These spaces are limited and are available on a first-come, first-served basis.

For drop-off, we may permit vehicles access to drop off Blue Badge holders outside of our theatre, where we have a drop-off point available with step free access to the foyer.  However, this needs to be arranged in advance. 

We are also able to offer limited spaces for mobility scooter parking.

If you are a Blue Badge holder who cannot use nearby car parks and you need access to our site, you need to contact our Box Office team at least one day in advance of your booking on 01227 787787 by emailing boxoffice@marlowetheatre.com.

Our team will then ask for verification details such as Blue Badge or car registration number and the performance that you are attending. This information will then be shared with Canterbury City Council, so they can let you through the barrier when you arrive.

Please note that access is not possible unless permission has been sought in advance. Blue Badge parking spaces on site and permission to drop-off is limited and cannot always be guaranteed, so we would encourage you to use local car parks wherever possible.

Our accessible performances

Audio Described Performances

A live commentary provided via personal headsets for blind or partially-sighted customers. AD performances will often be preceded by a touch tour (usually on stage).

Captioned Performances

Text is displayed on a screen for deaf or hard-of-hearing customers. The text includes the words spoken by the performers as well as character names and sound effects.

Sign Interpreted Performances

An interpreter stands on, or at the side of, the stage and interprets the spoken word and sound effects of the performance for Deaf customers who use BSL.

Relaxed Performances

For customers with disabilities, including those on the autistic spectrum, with helpful changes made to our show and auditoria.

Chilled Performances

Chilled performances provide a more casual theatre-going experience for audiences who are watching the show. It is okay to walk in and out of the auditorium and rules on noise are more relaxed.

Chilled performances are ideal for those who like a more informal atmosphere when they visit the theatre. School audiences and babes-in-arms are also welcome. They do not include any changes to the show.

 

"Families like ours are usually swimming against the tide. Today we were the tide."

Anna-Marie Caggiano