Front of House Manager
We are recruiting a Front of House Manager with strong experience working within Front of House departments in the theatre, hospitality or visitor services industry. The Marlowe Theatre welcomed nearly 400,000 audience members to the theatre in 2025-2026, and our Front of House Manager is accountable for ensuring that a world-class customer service is delivered to all visitors of the Marlowe trust.
You will have excellent customer service and customer management skills, and a good Health and Safety ethos, as you will playing active role in the theatres fire, security and emergency action plans.
About us
The Marlowe Theatre, Canterbury is one of the UK’s most successful large-scale regional theatres (UK Theatre of the Year in the Stage Awards 2022). Our mission is to be the engine house for the performing arts in Kent, shaping the spirit of our region.
We bring West End musicals, national companies, a symphony orchestra season and high-profile tours to Kent audiences, in a year-round programme of theatre, dance, opera, music and comedy in our 1,200-seat Main House. Last year we began producing large-scale plays made in Kent and touring nationally. Our 150-seat Studio is dedicated to the development of new ideas, with a mix of R&D with resident and visiting companies, sharings and presented shows.
Our ground-breaking work with young people focuses on skills development and includes co-delivery of a UAL Level 3 Performing Arts course with East Kent Colleges Group; being the national home of Matthew Bourne’s New Adventures’ Cygnet School and the RSC’s Associate Theatre in the Southeast. Our Writers’ Room develops regional talent and supports our producing aspirations. As the largest performing arts employer in the region, we are committed to developing the workforce of the future, providing apprenticeships and work experience opportunities for over 100 young people every year across all areas of theatre-making.
We are also fast outgrowing our spaces and developing major capital projects as a result, including turning the 800-year-old Poor Priests’ Hospital within the city walls into a Creative Learning Centre and free heritage destination, with support from Levelling Up and the National Lottery Heritage Fund. We are also looking towards the long-term development of our theatre building, increasing our technical and producing capacity.
Our investment in our loyalty strategy has ensured that we have consistently strong and engaged audiences for our varied programme. We’ve also received recognition from our industry, winning a Stage Award for our innovative approach to supporting the theatre sector and a Workforce Award from UK Theatre for our investment in our People Plan, ensuring our high calibre team are rewarded and supported.
We are a Creative Green organisation and are committed to taking action on climate change and environmental sustainability.
The Marlowe Theatre is an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition. We welcome candidates from all backgrounds regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
To apply online, please follow the link in the right-hand side menu. You can contact the hiring manager Kate Mullan via email at kate.mullan@marlowetheatre.com for a pre-application discussion, or the recruitment team if you have a generic query about the role at recruitment@marlowetheatre.com.