The Marlowe Theatre is a welcoming and inclusive venue. Our wonderful team aims to provide the warmest welcome to everyone visiting our venues, and we expect them to be treated with respect and kindness by everyone in return.

Thank you for your interest in the Marlowe. We look forward to seeing you here very soon.

Our rules

• Our rules aim to ensure that our staff, audiences and visiting artists are safe and treated with respect, and that everyone has a great experience when they visit the Marlowe.
• We expect all visitors to treat our staff, audiences and visiting artists with courtesy and respect.
• We will not tolerate aggressive, intimidating or insulting behaviour on our premises, during phone calls to our team, in writing or in social media communications.
• We will not tolerate language or behaviour that is offensive or discriminatory, including that which is racist, sexist, homophobic, biphobic, transphobic or xenophobic.
• We will not tolerate any physical harassment towards our staff, audiences and visiting artists, including unwanted touching or physical contact.
• We will not allow anybody who is displaying drunken behaviour to enter our auditoria.
• We will not serve alcohol to anyone who appears to be under the influence of alcohol.
• Any physical threats or bullying behaviour made towards another individual will lead to a permanent ban from our premises, and may also be reported to the police.
• If a member of staff feels they are being subjected to abusive behaviour, whether in person, over the phone, by email or on social media, they may withdraw themselves from the conversation and report it to a senior member of our team.
• We will not excuse aggressive or abusive behaviour on the grounds that it has taken place under the influence of alcohol.
• Audience members may not bring alcohol on to our premises, and we reserve the right to undertake bag searches to enforce this policy.
• Any visitor who feels they are being subjected to aggressive or threatening behaviour from anyone on our premises should immediately report it to a member of our team, who will take you to a safe space and offer support and assistance.
• If any visitor does not abide by the behaviour outlined in these rules, we reserve the right to immediately eject them from our premises and/or ban them from making any future visits to our theatre.
• Any member of staff who witnesses abusive or aggressive behaviour towards a member of staff, a visiting artist or a member of the public must report it to a manager.
• All managers must take appropriate action to report each incident to a member of the Marlowe’s Senior Management Team (SMT) together with a statement of any action taken.